|Home| About Us |Product| Development| process| Detection |Service| Host kit| Resource| Guestbook |
 
Thank you for purchase of Dongya piston rings!
This company has established the Customer Service System (CSS) to ensure the purchase of authentic Dongya piston rings by vast quantities of customers, to avoid the purchase of counterfeit products from unclear channels, and to provide timely, expedient and professional service. This system is mainly composed of three great portions, direct order to the headquarters, delivery by a third party logistics upon notice and complete after-sale service, acting as a direct and swift communication platform of the company¡¯s operation.

I. Direct order to the headquarters
Please place an order to the headquarters by fax. The order shall clearly state such items as consignee, address, telephone, model, specification, quantity, price, total amount and amount payable, so that our company can realize accurate check and timely shipment.
This company makes available to 800 free service telephone and fax:
Free telephone£º8008580961
Free fax£º8008580962
For mobile phone users or if 800 telephone is not available, please dial
Telephone£º0592-5136666
Fax£º0592-5131111

II. Delivery by a third party logistics upon notice
Our company has established a strategic relation with Kerry EAS Logistics to attain integrated service, namely, the logistics company sends goods in a quick manner, and informs the customer to remit after the goods arrive at the customer¡¯s place, and our company delivers the goods to the customer after confirmation of the arrival of the remittance.
3 great advantages of the service:
1. Safety: the internationally famous logistics enterprise, the No.3 logistics enterprise with a leading position in the Asian-Pacific region, ensuring safety and reliability of goods.
2. Rapidness: delivery by air, arrival within 2-4 days domestically.
3. Simple operation: the customer is informed to remit upon arrival of the goods, and upon receipt of the remittance, the company will immediately deliver the goods to the customer.

Operation procedure:
1. Order receiving and goods preparation: the customer shall fax the Order for Goods to Dongya Headquarters directly, the company will, within 1-3 business days, prepare all goods required, and fax to the customer the Remittance Advice and account number.
2. Delivery and shipment: the company will deliver the prepared goods to Kerry EAS Logistics which is responsible for sending them to the customer¡¯s place and informing the customer to remit after the arrival of the goods. In principle, the goods will be in-transit for 2-4 business days.
3. Receiving goods after remittance: upon receipt of the information on arrival of the goods, the customer shall make payment to Dongya Company in accordance with the amount set forth in the faxed Remittance Advice. After confirmation of the arrival of the remittance, the company will immediately inform the logistics company to send the goods to the customer. The customer shall sign or seal the interchange receipt after confirming the goods are in good packing condition through inspection.
Points for attention:
1. When signing off the goods, note to inspect the goods for packaging, and in case of damage, you can reject the mail or directly call to the headquarters for solution. If, after unpacking, the product is found not in conformity with the specification or the company has sent the goods by mistake, please contact the company for return at the cost to our company.
2. You should arrange the remittance after receiving the information from Kerry EAS Logistics on the arrival of the goods, and for any doubt about the information, you can examine the goods at the local agency of Kerry EAS Logistics, but without inspection of internal parts through unpacking. In case of any problem after signing-off the mail, please directly contact our company for solution.
3. If, according to the agreement, your goods cannot be delivered after two times of delivery, you will be advised to collect them at the local logistics company; if the address you left is beyond the scope of direct delivery by the local logistics company, the company will, according to the provisions of the logistics company, inform you to collect them at the local logistics company, so your understanding and cooperation are appreciated.
Copyright ® 2006 Fujian Dongya Machinery Co.,Ltd. All Rights Reserved